Legal terms governing the use of our digital marketing and PR services. Please read carefully before engaging our services.
Last Updated: December 7, 2025
These Terms and Conditions establish the legal framework for all Croadz Digital services including digital marketing, SEO, social media management, PPC advertising, content marketing, and public relations. By signing a service agreement or engaging our services, you agree to these terms which govern service delivery, payment obligations, intellectual property rights, confidentiality, and dispute resolution.
These Terms constitute a legally binding contract between you (the "Client") and Croadz Digital (the "Company"). Please read carefully before using our digital marketing services. If you do not agree with any part of these Terms, you may not use our services.
By accessing our website, signing a service agreement, or engaging our digital marketing and PR services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
These Terms constitute a legally binding agreement between you and Croadz Digital.
Croadz Digital provides comprehensive digital marketing and public relations services, including but not limited to:
Specific services, deliverables, timelines, and fees will be outlined in individual Service Agreements or Statements of Work (SOW).
All services require a written Service Agreement or Statement of Work detailing:
Any changes to the agreed scope of work must be requested in writing and approved by both parties. Additional fees may apply for scope changes, and timelines may be adjusted accordingly.
Unless otherwise specified:
Fees for our services are outlined in the Service Agreement and may include:
Advertising spend, tool subscriptions, media buys, and other third-party costs are billed separately and are the client's responsibility. These costs are non-refundable and paid directly to third parties.
We accept payment via:
Failure to pay invoices on time may result in:
To ensure successful service delivery, clients must:
Delays caused by client failure to provide necessary information, approvals, or access may result in timeline extensions and potential additional fees. We are not responsible for missed deadlines due to client delays.
Clients retain ownership of all materials, content, and assets provided to us. By providing these materials, you grant us a non-exclusive license to use them for the purpose of delivering agreed services.
Upon full payment of all fees:
Croadz Digital retains ownership of:
Stock photos, licensed software, fonts, and other third-party assets remain property of their respective owners and are subject to their licensing terms.
Both parties agree to:
Confidential information includes business strategies, proprietary data, customer lists, financial information, and unpublished marketing campaigns.
Digital marketing results depend on numerous factors beyond our control, including:
We do not guarantee specific rankings, traffic, leads, conversions, or ROI. We commit to delivering professional services according to industry best practices.
We will track and report on agreed KPIs, including:
Clients must comply with all platform policies (Google, Facebook, LinkedIn, etc.). We are not responsible for:
Clients remain solely responsible for account compliance and maintaining good standing with platforms.
Clients may terminate services with:
We may terminate services immediately if:
Upon termination:
To the maximum extent permitted by law:
Client agrees to indemnify and hold harmless Croadz Digital from any claims, damages, or expenses arising from:
We warrant that:
Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including:
Disputes should first be addressed through good-faith negotiation between parties.
If negotiation fails, parties agree to attempt mediation before pursuing legal action.
These Terms are governed by the laws of India. Any legal proceedings shall be conducted in the courts of Mumbai, Maharashtra.
Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.
We comply with applicable data protection laws, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.
We reserve the right to modify these Terms at any time. Changes will:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with any Service Agreement or Statement of Work, constitute the entire agreement between parties and supersede all prior agreements, understandings, and representations.
For questions about these Terms or our services, please contact:
Email: [email protected]
Phone: +91 91369 58750
Address: Croadz Digital, G-2, Mukund Nagar CHS Near Mukund Hospital & Airport Road Metro Station Marol Pipeline, Andheri - Kurla Rd, Andheri East, Mumbai, Maharashtra, India. Pincode - 400059.
Website: www.croadz.com
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Common questions about our Terms and Conditions and service agreements.
Clients may terminate services with 30 days' written notice to our team. However, if you are within the minimum contract term (3 months for retainer services or 6 months for SEO services), an early termination fee will apply. All outstanding invoices must be paid in full, and you will receive completed deliverables upon payment. In-progress work may be delivered at our discretion based on completion status.
Upon full payment of all fees, you own all custom-created content, graphics, copy, and campaign materials developed specifically for your business. However, Croadz Digital retains ownership of proprietary methodologies, template designs, frameworks, and tools used in service delivery. We also retain the right to showcase your work in our portfolio. Client-provided materials remain your property, and third-party assets like stock photos remain subject to their original licensing terms.
No, we do not guarantee specific rankings, traffic numbers, leads, conversions, or ROI. Digital marketing results depend on numerous factors beyond our control including platform algorithm changes, market competition, industry trends, product quality, pricing, and user experience. We commit to delivering professional services according to industry best practices and will track agreed KPIs including traffic, engagement, campaign performance, and SEO visibility. Our focus is on continuous optimization for the best possible results.
Monthly retainer fees are due on the 1st of each month, billed in advance. All invoices are payable within 15 days of invoice date. Late payments are subject to 2% monthly interest charges. Failure to pay invoices within 30 days may result in suspension of services, termination of agreement, withholding of deliverables, legal action to recover unpaid fees, and potential reporting to credit agencies. Third-party costs like advertising spend and tool subscriptions are billed separately and are non-refundable.
Due to the nature of digital marketing services where work begins immediately upon engagement, refunds are generally not provided for services already rendered or campaigns in progress. Third-party costs including advertising spend, media buys, and tool subscriptions are non-refundable as they are paid directly to third parties. For complete details on refunds and cancellations, please review our Refund Policy. Any refund requests will be evaluated on a case-by-case basis considering work completed and services delivered.
Our team is here to clarify any questions you have about our terms and conditions.
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